Privacy Policy – How ber88 Handles Your Data

1. Information We Collect

When you create an account and use ber88, we collect certain personal information to verify your identity, process transactions, and keep your account secure. The types of information we collect fall into three main categories.

Account Registration Information

When you register with ber88, we ask for the following details:

• Full name (as it appears on your government-issued ID)
• Date of birth (to verify that you are 21 years of age or older)
• Mobile number (used for OTP verification and account security)
• Email address
• Username and password (your password is stored in encrypted form)

Identity Verification (KYC) Information

Before you can make a withdrawal from your ber88 account, we require identity verification as part of our Know Your Customer (KYC) process. This may include:

• A scanned copy or photo of a valid government-issued ID (such as a Philippine passport, driver's licence, or SSS card)
• A selfie or photo holding your ID, for face-matching verification
• Proof of address in some cases (such as a utility bill or bank statement showing your current address in the Philippines)

KYC is a standard requirement for online gaming platforms and financial services. The information you provide is used exclusively for identity verification and fraud prevention.

Transaction and Activity Data

As you use the platform, we also collect data related to your activity, including:

• Deposit and withdrawal records, including amounts, dates, and payment methods used
• Gameplay history, including games played, bets placed, and results
• Login history, including timestamps and IP addresses
• Device information, such as device type, operating system, and browser version
• Session data and approximate location information based on your IP address

2. How We Use Your Information

We use the personal information we collect for specific, legitimate purposes. We do not use your data in ways that you would not reasonably expect given the nature of the platform.

Purpose	Information Used
Account creation and management	Name, mobile number, email address, date of birth
Identity verification (KYC)	Government ID, selfie, proof of address
Processing deposits and withdrawals	Transaction records, payment method details
Platform security and fraud prevention	Login history, IP address, device data
Customer support	Account details, transaction history, communication records
Compliance with legal and regulatory requirements	Identity documents, transaction records
Improving the platform and user experience	Aggregated usage and gameplay data (anonymised where possible)

We do not use your personal information for unsolicited marketing without your consent, and we do not build or sell advertising profiles based on your gaming behaviour.

3. When We Share Your Information

ber88 does not sell your personal information to third parties. We share your data only in the following specific circumstances:

Payment Processors

When you make a deposit or request a withdrawal, transaction details are shared with the relevant payment processor (such as a bank, Philippine mobile banking provider, or e-wallet service like GCash or Maya) to complete the transaction. These providers have their own privacy policies and security standards.

Identity Verification Services

KYC documents may be processed by third-party identity verification services that assist in authenticating your identity. These providers are bound by confidentiality agreements and may not use your information for any other purpose.

Legal and Regulatory Obligations

We may be required to share certain information with law enforcement authorities, regulatory bodies, or courts if we are legally compelled to do so — for example, as part of an anti-money laundering investigation or in response to a valid legal order.

Fraud Prevention

In cases where we suspect fraudulent activity, we may share relevant data with other gaming platforms, payment networks, or fraud prevention organisations to protect the integrity of the platform and its users.

4. Data Security

Protecting your personal information is a priority at ber88. We implement a range of technical and organisational measures to safeguard your data against unauthorised access, disclosure, alteration , or destruction.

Security measures we use include:

• SSL/TLS encryption — all data transmitted between your device and ber88 servers is encrypted in transit.
• OTP verification — login and sensitive account actions require one-time password confirmation sent to your registered mobile number.
• Password hashing — your password is never stored in plain text. We use industry-standard hashing algorithms to store credentials securely.
• Access controls — only authorised personnel with a legitimate need have access to user personal data. Access is logged and regularly audited.
• Session management — inactive sessions are timed out automatically to reduce the risk of unauthorised access.

While we take every reasonable precaution, no online platform can guarantee absolute security. You are also responsible for keeping your login credentials confidential. If you believe your account has been compromised, contact ber88 support immediately.

5. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterwards as required by applicable laws and regulations. Specific retention periods include:

• Account information — retained for the duration of your account and for up to five years after account closure, in accordance with record-keeping requirements.
• KYC documents — retained for as long as legally required following account closure. These documents may be needed for regulatory audits or legal proceedings.
• Transaction records — retained for a minimum of five years to comply with anti-money laundering obligations.
• Support communications — retained for up to two years after your last interaction with our support team.

When data is no longer needed and there is no legal basis for retaining it, we will delete or anonymise it in a secure manner.

6. Your Rights as a User

As a user of ber88, you have the following rights in relation to your personal information:

• Right to access — you can request a copy of the personal information we hold about you.
• Right to correction — if any of your personal information is inaccurate or incomplete, you can request that we correct it.
• Right to deletion — in certain circumstances, you may request that we delete your personal information. Note that we may be unable to fulfil this request where we are legally required to retain certain data.
• Right to restrict processing — you may ask us to limit how we use your personal information in certain situations.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing any data-related request.

7. Cookies and Tracking

ber88 uses cookies and similar tracking technologies to make the platform work properly and to improve the user experience. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies — required for the platform to function, including session management and login persistence. You cannot opt out of these.
• Analytics cookies — help us understand how users interact with the platform, such as which pages are visited most and how long sessions last. This data is aggregated and does not identify individual users.
• Security cookies — used to detect and prevent fraudulent activity, including bot traffic and suspicious login attempts.

We do not use third-party advertising cookies or tracking pixels that share your behaviour with advertisers. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect the functionality of the platform.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal data, you are welcome to contact our team. We take privacy concerns seriously and will respond as promptly as we can.

Email: [email protected]

For general questions about your account, gameplay, or transactions, visit our FAQ page or contact support directly. For information about your rights as a player on the platform, you can also review our Terms & Conditions.